Once your order ships, delivery typically takes 10–14 business days. Every order ships internationally, so we'd rather give you an honest window up front than an unrealistic one — and you can follow it the whole way with the tracking link we send you.

Orders are handed to our carrier within 1–3 business days of being placed. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

We ship worldwide. Your shipping cost and an estimated delivery window are shown at checkout, before you pay, based on your destination.

Shipping is free on orders over $100. Below that it's a flat $6.99 within the United States and $7.99 internationally, always shown at checkout before you confirm.

You'll get a tracking number by email the moment your order ships. If three business days pass with no tracking movement, email sales@callenford.com and we'll look into it.

Any sales tax due is calculated and shown at checkout. Depending on your country, your local customs authority may apply import duties or taxes on arrival — these are set independently by your government and are the recipient's responsibility.

Email sales@callenford.com as soon as possible. If your order hasn't yet been sent to our warehouse, we can usually amend or cancel it. Once it's in processing or has shipped, we're not able to pull it back — you're welcome to return it once it arrives instead.

Carriers occasionally mark a parcel delivered slightly before it lands, so give it a day and check anywhere a courier might leave a package, including with neighbors. Still nothing? Email sales@callenford.com with your order number and we'll open an investigation with the carrier.

Please double check your address before placing your order — this is the customer's responsibility to verify at checkout. Caught a mistake quickly and your order hasn't shipped? Email us right away and we'll do what we can to fix it. If a package is returned to us due to an incorrect or incomplete address, we'll contact you to confirm the correct one before resending; a second shipping charge may apply.

You have 30 days from delivery to request a return. Items need to come back unworn, unused, with tags attached and in original packaging, along with proof of purchase.

Email sales@callenford.com with your order number and what you'd like to return or exchange. We'll confirm your return and send you the return address and instructions — please wait for our confirmation before sending anything back, so it doesn't go astray.

Return shipping is the customer's responsibility for change-of-mind returns; we'd recommend a tracked service, since we can't take responsibility for a return lost in transit. If what arrived was faulty, damaged, or not what you ordered, that one's on us.

Yes. Mention it in your first email to sales@callenford.com and we'll help you sort out sizing, color, or a different piece entirely.

Once your return arrives and passes inspection, we process your refund within 10 business days. Your bank may take a little longer to post it. If 15 business days pass with no refund showing, let us know.

Email sales@callenford.com with your order number and a photo of the issue as soon as you spot it. We'll sort out a replacement or a full refund at no cost to you.

Full frame dimensions — temple length, lens height and width, frame width, and bridge — are listed on every product page, so you can compare against a pair you already own and love before you order.

Our footwear runs true to standard sizing, with EU sizing as the most reliable reference point if you're converting from another region. If you tend to fall between sizes, sizing up is usually the more comfortable choice.

Email sales@callenford.com with your usual size in a brand you already wear, and we'll help you land on the right fit before you order.

Yes — UV400 protection against harmful UVA & UVB rays on every pair, across Valden Optics, Lumière Optics, and Apex.

Every pair arrives with a display box, a leather case, and a cleaning cloth.

Store sunglasses in their case and clean the lenses with the cloth provided. For footwear and accessories, keep them away from prolonged heat and moisture, and let them air dry if they get wet.

Callen Ford is a sunglasses, footwear, and accessories house spanning Valden Optics, Lumière Optics, and Apex.

Our pieces are designed to our specifications and produced with manufacturing partners abroad — the same way most goods at this price point are made. We're upfront about that, and happy to answer any specific question by email.

Callen Ford is operated by Valcrest s.r.o., registered in the Czech Republic. Full business details are listed in the footer of every page on this site.

Callen Ford is online only for now.

Email is fastest, at sales@callenford.com, Monday–Friday, 9:00 AM–5:00 PM CEST. We aim to reply within one business day.