Shipping policy
Last updated: 22 July 2026
Every order is checked and packed before it leaves us. Below is everything you need to know about how and when yours will arrive.
Any questions, email sales@callenford.com any time.
Processing your order
Orders are processed and handed to our carrier within 1–3 business days of being placed. During busy periods, or where a payment hasn't cleared or an address is incomplete, this can take a little longer. If we expect a delay we'll email you before proceeding.
Once your order has been packed and dispatched you'll receive a confirmation email with tracking, so you can follow it to your door.
Delivery timeframes
After dispatch, delivery typically takes 10–14 business days.
Allowing for processing, most orders arrive within 11–17 business days of being placed. These are estimates rather than guarantees. Every order ships internationally, and we'd rather give you an honest window than an optimistic one.
Shipping costs
- Orders over $100: free shipping, worldwide
- United States, orders under $100: a flat rate of $6.99
- International, orders under $100: a flat rate of $7.99
Your shipping cost is always shown clearly at checkout before you confirm your order.
Where we ship
We ship worldwide. The delivery estimate that applies to your region is shown at checkout.
Carriers
Depending on your destination, your order is carried by YunExpress, 4PX or SpeedX, with your local postal service handling the final leg. We select whichever is most reliable for where you are. Tracking is provided on every order.
Tracking your order
Your tracking number is emailed the moment your order ships, and you can follow it any time on our order tracking page. It can take a day or so for the first update to appear after dispatch, so please allow a little time. If three business days pass with no movement at all, email us and we'll look into it.
Orders with more than one item
Where an order contains several items, they may be dispatched separately and arrive on different days. You'll receive tracking for each parcel. Nothing has gone missing — the rest is on its way.
Delays
Now and then a parcel takes longer than expected. Weather, peak seasons, customs processing and carrier backlogs all play a part, and none of them sit within our control. If your order is running past the estimates above, email us and we'll take it up with the carrier on your behalf.
Customs and import duties
Any sales tax due is calculated and shown at checkout. Separately, your local customs authority may apply import duties or taxes when your parcel arrives. These are set by your government, are not collected by us, and are the recipient's responsibility. If you're ordering from outside the United States it's worth checking your country's import rules beforehand.
Customs authorities alone decide when a parcel is released, and we can't be held responsible for delays at that stage.
Incorrect addresses and failed deliveries
Please double-check your shipping address at checkout — confirming it is the customer's responsibility. We're unable to change an address once an order has been dispatched, and we can't take responsibility for orders sent to an address that was entered incorrectly.
If you spot a mistake before dispatch, email us immediately and we'll correct it if we can. If a parcel is returned to us because the address was incorrect or incomplete, we'll get in touch to confirm the right one before resending; a further shipping charge may apply.
Missing or misdelivered parcels
Carriers occasionally scan a parcel as delivered shortly before it actually lands. Give it a day, and check anywhere a courier might leave a package, including with neighbours. If it still hasn't appeared, email us within 7 days of the delivery scan with your order number and we'll open an investigation with the carrier.
Returns
If you need to send something back once it arrives, our Return & Refund Policy explains how.
Contact us
Email: sales@callenford.com
US support: +1 (347) 834-8803
Support hours: Monday to Friday, 9:00–17:00 CEST
US office: 1178 Broadway, 3rd Floor #4424, New York, NY 10001, United States
Callen Ford is operated by Valcrest s.r.o. (Company No. 24352357), registered in the Czech Republic at Štítného 202/35, 130 00 Prague – Žižkov.